Privacy policy

Last updated: 10 November 2026

This policy explains how Green Crane Consulting Ltd (“Green Crane”, “we”, “us”) collects and uses personal information when you visit greencrane.co.uk or contact us. We are committed to handling your information fairly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Green Crane Consulting Ltd is registered in England and Wales, company number 10407721. We are the data controller for the personal information described in this policy.

Contact: info@greencrane.co.uk · +44 (0) 800 634 8258 · Nottingham, United Kingdom.

What information we collect

• Enquiry details you send us by our enquiry form, email or phone: your name, company, job title, email address, phone number and the details of your project.
• Project files you choose to share, such as drawings, specifications and CAD models. These may include commercially confidential information, which we treat as confidential.
• Business relationship records if you become a client or supplier: correspondence, quotations, orders and invoices.
• Technical information collected automatically when you visit the site, such as your IP address, browser type and the pages you visit, held in our hosting server logs for security and to keep the site working.

We do not ask for, and ask you not to send us, sensitive personal information such as health data.

How we use your information, and our legal basis

Purpose	Legal basis
Replying to your enquiry and preparing quotations	Taking steps at your request before entering a contract; our legitimate interest in responding to business enquiries
Delivering design, manufacturing and sourcing projects	Performance of a contract
Keeping business and accounting records	Legal obligation
Keeping the website secure and working	Legitimate interest
Occasional updates about our services to business contacts	Legitimate interest. You can opt out at any time by replying “unsubscribe” or emailing us.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

Who we share it with

We share information only where needed to deliver your project or run our business:

• Our team in China. Green Crane has an office in Beijing, China, which works on manufacturing and sourcing projects.
• Manufacturing and engineering partners, such as partner factories in China and our UK composites partner FAR Composite, when you ask us to quote for or deliver a project. We share only what they need, and we expect them to keep it confidential.
• Service providers who host our website and email, and our professional advisers such as accountants.
• Authorities, if the law requires it.

International transfers

Because we work between the UK and China, your information may be transferred outside the UK, in particular to China. Our website hosting provider may also store data outside the UK. Where we transfer personal information outside the UK, we put appropriate safeguards in place, such as the UK International Data Transfer Agreement or Addendum, and we share only what the project needs.

How long we keep it

• Enquiries that do not lead to work: up to 2 years after our last contact.
• Client and supplier records: 6 years after the end of the financial year in which the work finished, to meet legal and tax requirements.
• Project files: for as long as the project and any follow-on orders need them, then deleted or returned on request.
• Website server logs: in line with our hosting provider’s standard retention.

Cookies

Our website uses only cookies and similar technologies that are needed for it to work, such as remembering accessibility or language settings. We do not use advertising cookies. If we add analytics or other non-essential cookies in future, we will ask for your consent first and update this policy.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct or delete it;
• object to, or ask us to restrict, how we use it;
• ask us to transfer it to you or another organisation;
• object at any time to us using it for marketing.

To use any of these rights, email info@greencrane.co.uk. We will reply within one month.

Complaints

If you have a concern about how we use your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.